Community Life


 
This page contains information relating to 'core' services and organisations here in West Moors: this listing shows the five groups of information. Scroll down the page to access each section.
Bus & Railway Services
Churches
Personal / Home: Safety & Security
Support & Advice Services
Facilities

Bus & Railway Services . . . 


West Moors has a basic bus service during the daytime, Monday to Saturday, and a skeleton service on Sundays / Public Holidays. The operators serving the community are listed below: for details of timetables & routes, follow the appropriate link. In addition, on this site there are 'composite' departure timetables provided to summarise the services running from West Moors & from a selection of other points along the route of the X6 - they can be found on the Bus Information page. [ For school buses - use the School Transport page on the Dorset County site. If this doesn't work, go to the main Dorset Council site [choose "Children & families"] and follow " Schools " - " School transport " ; for community transport services, see the entry under " Emergency, Support & Advice Services " below.]

Morebus (routes X6, 38 & 13)           
X6: Ringwood - Verwood - Three Cross - West Moors - Trickett's Cross - Ferndown - Longham - Bear Cross - Wallisdown - Poole hospital - Poole (many journeys extend from Ringwood to/from Bournemouth & Royal Bournemouth hospital - where they don't, change at Ringwood and use the X3); hourly Mondays to Saturdays (except PH), restricted service (three journeys each way) Sundays & Public Holidays.
[ Service X6 can be used to access both Poole Hospital & Royal Bournemouth Hospital (RBH): for Poole, take the journey in the Ferndown direction and Poole is reached in about 45 minutes. For Royal Bournemouth Hospital, take the journey in the Verwood & Ringwood direction - many journeys run through to RBH, but where they do not, change to the X3 in Ringwood (ask the driver if unclear): the journey time will be about an hour. ]
38 (Ringwood Road/St. Leonard's stops only): Ringwood - St. Leonard's - Trickett's Cross - Ferndown; hourly Mondays to Saturdays (except PH): no Sunday / Public Holiday service.
13 (access from Ferndown **only** - connect via X6 and 38 as above): Wimborne - Stapehill - Ferndown - Parley - Moordown - Bournemouth (railway station & Square); half-hourly daytime Mondays to Saturdays (except PH), 2-hourly Monday - Saturday evening, Sunday/Public Holiday daytime hourly.  
[ For School / College bus services provided by Morebus/Damory under contract (including the C18/Brockenhurst College, F1/Ferndown Upper), see the Morebus site and follow the 'drop-down' "Plan your journey", then use the left-hand index for "Schools and Colleges" for maps and timetable information. ] 
Southbourne (route S38)     
S38: (from 5th September, 2018, until further notice - this service runs in combination with Morebus 38, but funded by Hampshire CC): Ferndown - Ringwood, via Heatherlands Estate, Tricketts Cross, A31/Filling Station, St. Leonard's Farm. Hampshire County Council school-days ONLY (Monday - Friday): this is essentially a school bus service (early morning Ferndown to Ringwood, late afternoon Ringwood to Ferndown), but other passengers are carried - check the timetable carefully - this is available by following the appropriate link from Southbourne Buses entry on the 'BusTimes' web site.
Damory (SA1 / Sainsbury's & various school contracts)           
SA1: to/from Sainsbury's Tricketts Cross (on contract to Sainsbury's - so you won't find the timetable published easily); Once a week ONLY, on a Thursday (except PH over Christmas / New Year): check with store or driver for details.
[ For the Damory timetables serving local schools, and all other school / college-based transport timetables, use the Dorset Council School transport web page.]
For other services and general information regarding provision of public transport, school services, concessionary passes etc., then the Dorset Council site is very useful:
Dorset Council: TravelDorset
Another very useful site for all timetables across the southwest of England (and indeed elsewhere across the UK), which also offers a useful journey planner, not just for bus and coach operations, but railway services too; other areas of the country are served via this site:
Traveline

National Express coach services: the National Express coach network can be accessed via either Ringwood or Bournemouth; use the National Express web site to plan your journey. The Traveline web facility is also an excellent way to plan a long-distance coach journey.  
Railway services:
For services, train times, ticket prices & booking and up-to-date information on rail matters - see the National Rail Enquiries website or that for South Western Railway [SWR].

Churches . . . 

There are four places of worship within the bounds of West Moors civil parish; for more information follow the links here:  
Pinehurst Community Church  (90 Pinehurst Road)
St. Anthony's Catholic Church  (8 Pinehurst Road)
St. Martin's United Reformed Church  (Station Rd, corner with Moorlands Rd)
St. Mary the Virgin Parish Church  (Station Road)

Personal/Home: Safety & Security . . .

" AskNED " (Police advice web site)
AskNED is a Non-Emergency Directory (opens in a new window), with is arranged alphabetically, that combines the questions that members of the public have asked with contact details of those who can help: in EMERGENCY, when there is a threat to life, or a crime is in progress, then call 999 and declare an emergency request
Domestic Abuse (Help & advice)
The YOU Trust provides advice across a wide variety of social issues: in particular, they provide a 'first point of contact' for anyone suffering stalking, domestic abuse and sexual violence. A telephone help line is available - which for Dorset is 0800 032 5204, and there is a dedicated section on their web site which has much more information. In addition, they have provided us with two leaflets which can be downloaded from the Council web site: the first, the ICEP "Befriending Project" leaflet details the support available, and the second outlines services that are Dorset specific. Both posters/leaflets are in pdf format - if you cannot read or otherwise access these documents, please contact the YouTrust direct, using the telephone number 0800 032 5204  
Fire & Rescue ( Dorset & Wiltshire)
The web site for Dorset and Wiltshire Fire & Rescue service. In an emergency, all 999 but for other services, advice etc., find all sorts of useful information. If you are unable to use the web contact forms, or otherwise have difficulty, telephone 01722 691 000. If the call is not operationally urgent, or you need to contact out of hours, use the telephone number 0306 799 0019
General advice (Domestic Violence/Abuse, Mental Health, Young people etc.)
As noted in the Domestic Abuse entry above, the YOU Trust, a charity based across Dorset, Hampshire and the Isle of Wight, offers help and advice on a wide range of issues which include Mental Health, support for Young People, Disabilities, Homelessness, Social Care & Counselling etc. Access the YouTrust web site a wealth of information - and if you have difficulty accessing web pages, or just want to talk to someone, use the general contact telephone number of 01329 825 930
Police & Community Support
West Moors is part of the Ferndown Neighbourhood Policing Team (NPT) provided by Dorset Police. This web site, which opens in a new window, is dedicated to providing advice & help for the local area - there are also links to the main Dorset Police site. [ See also the ' AskNED ' entry above ]
In addition, there is also a local Police Community Office in Ferndown (part-time) which also offers much useful advice - it is situated in the Barrington Centre, Pennys Walk - more information via the web page

Scams & Fraud (how to spot and avoid)
It is a sad fact of modern life that there's always somone out there trying to fool you in parting with your precious personal information - and often, robbing you of hard-won cash! The links below might be found useful when trying to avoid being de-frauded online or in person:
Citizens' Advice: have much useful information at the following ... which opens in a new window; there is also much other useful information about the work and service provided by CA: Scams & Fraud - how to spot and avoid (Citizens Advice)
Dorset Police: issued advice recently which is well-worth reading; I have extracted it and placed a copy on our web site .... which is available by following this link (opens in a new window) .... Scams & online security: advice from Dorset Police

Support & Advice Services . . .

Citizens Advice (East Dorset)
The East Dorset branch of Citizens Advice operates from a main office in Wimborne. There is also an 'outreach' centre in Ferndown. Citizens Advice can give you advice on benefits, employment law, debt, housing rights, consumer affairs and family relationships. You can contact them by telephone - the Dorset central contact number is 0344 24551291, email them using the contact form on their web site, or visit them in Hanham Road Wimborne. 

Community transport in Dorset
The Community Transport Directory is maintained by Dorset Council. Community Transport can get you where you need to be and help you to make essential journeys, if you do not have access or the finance to provide this yourself. Via this source you can search for schemes by area, day of the week and type of transport. 
NeighbourCar is a West Moors based volunteer car transport service primarily to help with transport to / from medical appointments. You must register with the scheme ahead of need - and notify them several days in advance A charge is levied on a 'per-mile' basic - contact the duty co-ordinator on (telephone) 079 221 252 66 to discuss requirements. There is a page on this web site with a little more information - this will open in a new window. 
Sedcat (South-East Dorset Community Accessible Transport) is a charity dedicated to meeting the transport needs of people with mobility issues to prevent social isolation and loneliness. Much more information is contained on their website, which opens in a new window. If you cannot access this web facility telephone them on 01202 534 027 or 01202 598 295.

From the 12th December, a new telephone advice service will be available ... " Linking Dorset ", operated by Morebus, it aims to provide advice on an array of transport opportunities, including local bus services, community-based minibus schemes, community car schemes, dial-a-ride. The advice line is only open between 10.00 am and 2.00 pm on weekdays (not Public Holidays). Once armed with the information, the users of the service will be able to contact local schemes themselves for further information and to make a booking - where required. The telephone number is: 01202 586 055

GoodNeighbour (volunteer-led assistance for small, 'one-off' tasks)
East Dorset GoodNeighbours: this is a group of volunteers who can help older people with small one-off tasks they can no longer do themselves. Do you need help to change a lightbulb, re-tune a television, take rubbish to the tip, post a letter, walk a dog, fill in a form etc. You will be asked for a minimum £2 donation for every job carried out. All volunteers are DBS checked.
Telephone 01202 834 034 to talk to someone who can advise you what is available.

 
Help & Care (charity providing information, advice & support)
Help and Care is a registered charity that supports people and communities to live the lives they choose. They are able to provide information, advice and support to take control of your life, make decisions and find support that is appropriate. The web site for Help & Care has much more information: if you find it difficult to navigate and/or use this site, telephone them on 0300 111 3303, Monday - Friday, 10 am to 4 pm. 
 
Family Information & Social Care Services 
Dorset is blessed with a wealth of on-line services that can inform & advise on a wide range of family matters - for all age groups and requirements.  
The Dorset Family Information Directory is a central resource covering education & learning, early years & childcare, health & well-being and young peoples service. It is hosted on the Dorset Council web site, with a search facility to make it easy to find the help you need. Should you have difficulty with accessing the web site, they have a telephone number: 01305 221 066 (office hours only). 
For help specific to adults, regarding such topics as abuse, care & support, paying for care, health and well-being and much more, then use the Dorset Council: Care and support for adults web page.
For help specific to children & young people, such as schools, childcare, Special Educational Needs (SEN), concern about apparent abuse, activities and much more, then use the Dorset Council: Children and families web page
 
If you have difficulty accessing the links above, or interpreting the information on the web pages, call this telephone number . . . 01202 795 096, which is the contact point for the east Dorset area of Dorset Council.  

Facilities . . . 

West Moors is well-served with facilities that can be hired for functions, events, meetings etc. Some of the principal assets are listed below: 
Fryer Field & Pavilion
Managed by the Parish Council, these are available for use by all. The Pavilion is used for regular meetings of the Council, and also has facilities that can be hired for functions: adjacent to the Field is a children's play area. Follow the link for more.
Memorial Hall
This is the 'village hall' and is located close to the church and school on Station Road. It has a large car park and a wide range of facilities available for all classes & size of functions. See their web site for more details and availability.        

[ Events at the Memorial Hall, provided they have been notified to me, will appear in the Diary section of this web site. ]

West Moors Library

Although there is a large lending & reference library in nearby Ferndown, we are fortunate to have our own library centrally located here in the village: on the corner of Moorlands & Station roads it offers the usual book lending facility (adult, large-type & children's), DVD hire, internet access [ free use of computers: booking not required but time restrictions may apply if the facilities are in high demand ], WiFi (free) access point & by using the on-line ordering facility [ follow 'Search the catalogue and reserve' link on 'Dorset Council' library web page ], books, DVDs etc. can be ordered for collection at the library - have your library card ready though.

[ Special 'one-off' events at the Library, provided they have been notified to me, will appear in the Diary section of this web site. For regular events (i.e, weekly, monthly etc.), see the Library page on this web site - which will open in a new window.  

In addition to the facilities listed, all four churches in the village have halls that can be hired. Contact the individual church using the links above.

Parish Office
Services & facilities that can be accessed via the parish office, times of opening & other information can be found under the "Council Information" heading at the top of this page; there is a public computer in the reception area which can be used to access services & information provided by other local councils - see the entry immediately below. Help is available on request.
Dorset County
There are many services provided for residents by Dorset Council (formerly by the County & District councils); this site carries a vast amount of information of interest to local people including details of transport links / services (public & school), refuse & re-cycling collection details (including altered dates following Bank Holidays), state school term times, local walks / trails (including maps to download), access to social & public services . . . and much more (see panel below).   

Dorset Council Logo 2019

On the 1st April, 2019, the District Councils across Dorset, along with the old County Council were replaced by a new unitary 'Dorset Council'. Among changes that occurred, the 'DorsetForYou' web site, which had pages for individual District Councils, changed: links from this web site may not be correct / active. If you come across errors / missing links, please notify me using the email link elsewhere on this site.